Claims

Norton & Co Insurance prides itself on its excellent claims service. We know that for many, the true value of an insurance policy is only realised when it’s time to make a claim. That’s why we endeavor to make the claims process as smooth and as stress-free as possible.

In the event of a claim we ask that you contact us as soon as is practical. If the claim occurs outside business hours please don’t hesitate to contact your account managers mobile phone number.

In all instances please note the following:

• Never admit liability for a claim against you, even if you think you are at fault. To do so could result in the Insurer reducing or denying your claim.
• Do not repair or replace damaged property without the Insurance Company’s consent, except for temporary emergency repairs.
• You must, wherever possible, minimise further loss or damage and secure the premises. You may need to engage an overnight security guard to protect remaining or undamaged goods if the premises cannot be secured immediately.
• Always retain the damaged property for inspection if necessary.
• Please report malicious damage, vandalism, theft or lost property to the police and obtain a police report or report number.
• Motor vehicle accidents should be reported to the police if appropriate and in accordance with current regulations and in any event when one or more people have been injured.
• If you would like to notify our office of a claim please fill in the below form.  However, please do not hesitate to give us a call and we can have one of our friendly qualified claims staff give you a hand and help take the stress out of the situation.