Claims happen, and when they do we’re here to help you through the process

How can we help?

Norton & Co Insurance prides itself on its excellent claims service. We know that for many, the true value of an insurance policy is only realised when it’s time to make a claim. That’s why we endeavor to make the claims process as smooth and as stress-free as possible.

In the event of a claim we ask that you contact us as soon as is practical. If the claim occurs outside business hours please don’t hesitate to contact your account managers mobile phone number.

In all instances please note the following:

  • Never admit liability for a claim against you, even if you think you are at fault. To do so could result in the Insurer reducing or denying your claim.
  • Do not repair or replace damaged property without the Insurance Company’s consent, except for temporary emergency repairs.
  • You must, wherever possible, minimise further loss or damage and secure the premises. You may need to engage an overnight security guard to protect remaining or undamaged goods if the premises cannot be secured immediately.
  • Always retain the damaged property for inspection if necessary.
  • Please report malicious damage, vandalism, theft or lost property to the police and obtain a police report or report number.
  • Motor vehicle accidents should be reported to the police if appropriate and in accordance with current regulations and in any event when one or more people have been injured.
  • If you would like to notify our office of a claim please fill in the below form.  However, please do not hesitate to give us a call and we can have one of our friendly qualified claims staff give you a hand and help take the stress out of the situation.

    How much do you charge to manage my claim?

    Nothing, if you’re a client of Norton & Co Insurance we assist you through all claims at no cost.

    In most instances you’ll have very limited, if not nil interaction with the insurer as we handle things on your behalf. 

    General Advice Disclaimer

    This information does not take into account the objectives, financial situation or needs of any person. Before making a decision, you should consider whether it is appropriate in light of your particular objectives, financial situation or needs.

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    We subscribe to and are bound by the Insurance Brokers Code of Practice, a full copy of which is available from the National Insurance Brokers Association (NIBA) website,

    Norton Group Pty Ltd t/as Norton & Co Insurance ABN 11 628 176 787 is an Authorised Representative of Resilium Insurance Broking Pty Ltd ABN 92 169 975 973 AFSL No 460382